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Key Differentiators AI & Automation

With this data, businesses can understand their customers better and take relevant actions to improve the customer experience. This in turn leads to happier customers which leads to return customers and increased loyalty and sales. This reduces the load on customer...

Conversational Ai That Delivers On Customer Service

In fact, these chatbots are so basic that they may not even be considered Conversational AI at all, as they do not use NLP or dialog management or machine learning to improve over time. The Genesys DX™ solution utilizes patented natural language processing to have...